Privacy Policy

1. Introduction

Welcome to Astrow24.com ("Astrow24", "Platform", "Website", "Application", "we", "our", or "us"), a product of To The Digital (TTD Group).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, mobile application, and related services.

By accessing or using Astrow24.com, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following information:

3. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process wallet recharges and payments.
• Provide astrology consultations and related services.
• Connect you with astrologers.
• Verify transactions.
• Improve customer support.
• Respond to your queries.
• Personalize your experience.
• Detect fraud and unauthorized activities.
• Improve platform functionality.
• Comply with legal obligations.
• Send important service notifications.

4. Marketing Communications

By registering with Astrow24, you consent to receive:

• Emails
• SMS
• WhatsApp Messages
• Phone Calls
• Push Notifications
• Promotional Offers
• Service Updates
• Festival Offers
• Product Announcements

You may opt out of promotional communications at any time. However, service-related communications may continue where necessary to provide or manage your account.

5. Cookies

Astrow24 uses cookies and similar technologies to:

• Remember user preferences.
• Improve website performance.
• Analyze visitor behavior.
• Enhance security.
• Deliver a personalized user experience.

Users may disable cookies through browser settings; however, certain features of the Platform may not function properly.

6. Sharing of Information

Astrow24 does not sell or rent your personal information.

Your information may be shared only with:

• Independent Astrologers (only as required to deliver the consultation)
• Payment Gateway Providers
• Cloud Hosting Providers
• SMS & Email Service Providers
• Analytics Partners
• Customer Support Partners
• Government or Regulatory Authorities where required by law

Such sharing is limited to what is reasonably necessary for providing services or complying with legal obligations.

7. Consultation Privacy

Astrow24 respects the confidentiality of consultations.

Information exchanged during chats, calls, and video consultations is treated as confidential.

However, Astrow24 may access or review consultation records where reasonably necessary for:

• Quality assurance
• Customer support
• Fraud prevention
• Technical troubleshooting
• Compliance with applicable law
• Resolution of disputes

8. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• SSL Encryption
• Secure Servers
• Password Encryption
• Firewall Protection
• Access Controls
• Regular Security Monitoring

While we strive to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Maintain transaction records.
• Resolve disputes.
• Comply with legal, regulatory, tax, and accounting obligations.
• Prevent fraud and misuse.

After the applicable retention period, information may be securely deleted or anonymized.

10. User Rights

Subject to applicable law, you may request to:

• Access your personal information.
• Update or correct inaccurate information.
• Request deletion of your account.
• Withdraw consent for certain processing activities where permitted.
• Raise concerns regarding your personal information.

Certain information may continue to be retained where required for legal, regulatory, audit, fraud prevention, or contractual purposes.

11. Children's Privacy

Astrow24 is intended for users who are 18 years of age or older.

We do not knowingly collect personal information from children. If we become aware that personal information of a minor has been collected without appropriate authorization, we will take reasonable steps to delete such information.

12. Third-Party Services

Astrow24 may use third-party services, including:

• Payment Gateways
• Google Analytics
• Google Ads
• Meta (Facebook) Pixel
• WhatsApp Business
• SMS Providers
• Cloud Hosting Providers
• Video Calling Services
• Maps and Location Services

These providers may process information in accordance with their own privacy policies. Astrow24 is not responsible for the privacy practices of third-party websites or services.

13. International Data Transfers

Where required for the operation of the Platform, your information may be processed or stored on servers located outside your state or country, subject to appropriate safeguards and applicable laws.

14. Legal Compliance

Astrow24 may disclose personal information where required:

• To comply with applicable law.
• In response to lawful requests from government authorities or courts.
• To protect the rights, property, or safety of Astrow24, its users, employees, astrologers, or the public.
• To investigate fraud, security incidents, or misuse of the Platform.

15. Account Security

You are responsible for maintaining the confidentiality of your login credentials.

You agree to:

• Keep your password confidential.
• Notify us immediately of any unauthorized access to your account.
• Log out after each session when using shared devices.

Astrow24 shall not be responsible for losses resulting from unauthorized use of your account due to your failure to safeguard your credentials.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective upon publication on Astrow24.com. Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.

17. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

18. Consent

By creating an account, recharging your wallet, booking consultations, or otherwise using Astrow24.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy, including the collection, use, storage, and disclosure of your information as described herein.