Terms & Conditions

1. Introduction

Welcome to Astrow24.com ("Astrow24", "Platform", "Website", "Application", "we", "our", "us"), a product owned and operated by To The Digital (TTD Group).

These Terms & Conditions ("Terms") govern your access to and use of Astrow24's website, mobile application, chat, call, video consultation, horoscope, astrology, numerology, tarot, vastu, and all related services.

By accessing or using Astrow24, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree, please discontinue using the Platform immediately.

2. Eligibility

You may use Astrow24 only if:

• You are at least 18 years of age.
• You are legally competent to enter into binding agreements.
• You provide accurate and complete registration details.
• You agree to comply with all applicable laws.

Parents or guardians shall be responsible for minors using the Platform.

3. Nature of Services

Astrow24 provides a marketplace where users can connect with independent astrologers through:

• Chat Consultation
• Audio Call Consultation
• Video Consultation
• Live Astrology Sessions
• Horoscope Services
• Kundli Matching
• Tarot Reading
• Numerology
• Palm Reading
• Vastu Consultation
• Spiritual Guidance
• Personalized Astrology Reports

Astrow24 acts solely as a technology platform facilitating communication between users and independent astrologers.

Astrow24 does not provide astrology consultations directly.

4. No Guarantee of Results

Astrology is based upon individual beliefs, interpretations, traditional practices, and spiritual sciences.

Accordingly, Astrow24 does not guarantee:

• Predictions
• Remedies
• Relationship outcomes
• Marriage
• Employment
• Business success
• Financial gains
• Health improvements
• Childbirth
• Legal outcomes
• Examination success
• Visa approvals
• Lottery winnings
• Stock market returns

Every consultation represents the personal opinion of the respective astrologer.

Users should exercise their own judgment before acting on any advice.

5. Medical, Legal & Financial Disclaimer

Information shared on Astrow24 shall never be considered:

• Medical advice
• Psychological counselling
• Financial planning
• Investment advice
• Legal advice
• Tax consultation
• Professional counselling

Always consult qualified professionals before making important decisions.

6. User Registration

Users may register using:

• Mobile Number
• Email Address
• Social Login (if available)

Users agree that:

• All information submitted is true.
• They will keep login credentials confidential.
• They are responsible for all activity occurring under their account.

7. Wallet & Payments

Users may recharge their wallet using:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Other payment options available on the Platform.

Wallet balances cannot be transferred to another user.

Unused wallet balances are non-transferable unless required under applicable law.

8. Booking Consultations

Consultations are subject to astrologer availability.

The Platform may automatically disconnect sessions when wallet balance becomes insufficient.

Charges are deducted according to the displayed consultation rates.

9. Pricing

Consultation fees are determined by individual astrologers.

Astrow24 reserves the right to modify platform charges, promotional offers, or pricing structures without prior notice.

10. Refund Policy

Eligible Refunds

• Technical failure preventing consultation.
• Payment deducted but consultation not initiated.
• Duplicate transaction.
• Incorrect wallet deduction due to system error.

Refunds shall generally be processed within 7–10 business days after verification.

Refunds Will Not Be Granted For

• User dissatisfaction with predictions.
• Incorrect expectations.
• Delay caused by user.
• Poor internet connection at user's end.
• Consultation already completed.
• Change of mind.
• User disconnecting voluntarily.
• Astrological remedies not producing desired outcomes.

11. Cancellation Policy

Users may cancel consultations before the session begins.

Once a consultation has started, it cannot be cancelled.

12. Astrologer Conduct

Every astrologer agrees to:

• Provide professional conduct.
• Avoid abusive language.
• Maintain confidentiality.
• Refrain from making unlawful claims.
• Comply with applicable laws.

Astrow24 reserves the right to suspend or permanently remove astrologers violating these Terms.

13. User Conduct

Users shall not:

• Abuse astrologers.
• Threaten any user.
• Record consultations without permission.
• Impersonate another person.
• Upload unlawful content.
• Attempt unauthorized access.
• Use bots or automated tools.
• Post defamatory material.
• Misuse promotional offers.

Violation may result in immediate suspension.

14. Intellectual Property

All content including:

• Logo
• Website
• Software
• Graphics
• Text
• Videos
• Icons
• Trademarks

remain the exclusive property of To The Digital.

No content may be copied, reproduced, distributed, or commercially exploited without written permission.

15. Privacy

User information is governed by our Privacy Policy.

By using Astrow24, you consent to collection and processing of personal information for providing services.

16. Communication Consent

By registering, users consent to receive:

• Calls
• SMS
• WhatsApp messages
• Emails
• Notifications
• Promotional offers
• Service updates

Users may unsubscribe from promotional communications where applicable.

17. Third-Party Services

Astrow24 may integrate:

• Payment Gateways
• SMS Providers
• WhatsApp APIs
• Cloud Services
• Maps
• Analytics
• Video Platforms

Astrow24 is not responsible for outages or failures of third-party providers.

18. Limitation of Liability

Astrow24 shall not be liable for:

• Business losses
• Emotional distress
• Relationship disputes
• Financial loss
• Investment decisions
• Employment decisions
• Health complications
• Indirect damages
• Consequential damages
• Loss of data
• Loss of profits

Use of the Platform is entirely at the user's own discretion and risk.

19. Indemnification

Users agree to indemnify and hold harmless:

• Astrow24
• To The Digital
• Directors
• Employees
• Consultants
• Astrologers

against any legal claims arising from misuse of the Platform.

20. Suspension & Termination

Astrow24 reserves the right to suspend or terminate any account without prior notice if:

• Fraudulent activity is detected.
• Payment fraud occurs.
• Abusive conduct is reported.
• Fake identities are used.
• Terms are violated.

21. Force Majeure

Astrow24 shall not be liable for service interruptions caused by:

• Natural disasters
• Internet failures
• Cyber attacks
• Government actions
• War
• Strikes
• Pandemics
• Power outages

22. Changes to Terms

Astrow24 reserves the right to modify these Terms at any time.

Updated Terms become effective immediately upon publication on the Platform.

Continued use constitutes acceptance.

23. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts at Ghaziabad, Uttar Pradesh, unless otherwise required by applicable law.

24. Contact Us

For any queries regarding these Terms:

25. Acceptance

By creating an account, making a payment, booking a consultation, or otherwise using Astrow24, you confirm that you have read, understood, and agreed to these Terms & Conditions.